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FAQ2020-12-17T08:38:28+00:00
Do you deliver, post or ship private prescriptions / NHS prescriptions?2020-12-17T08:31:22+00:00

Yes we do both in the UK and internationally, contact our team on 0207 222 5793 if you are interested in using this service.

Do we accept private prescriptions via email or electronically?2020-12-17T08:31:22+00:00

Yes we do, contact our team on 0207 222 5793 for more information.

How can I find out information in regards to returning my order?2020-12-17T08:30:04+00:00

All relevant return information can be found under the ‘Delivery & Returns’ tab which is located at the bottom of each page.

How long until my order is delivered?2020-12-17T08:30:04+00:00

At the checkout screen we will show all delivery timescales available. Depending on your preferred option, the delivery will arrive.

How can I find out your delivery policy before purchasing my order?2020-12-17T08:30:04+00:00

All relevant delivery information can be found under the ‘Delivery & Returns’ tab which is located at the bottom of each page.

Can I cancel my order?2020-12-17T08:30:04+00:00

We may be able to cancel your order for you if you contact us immediately. However it will depend on where your order is in the dispatch process. If the order has been dispatched, we won’t be able to cancel it.

If I forget to apply a discount code, will I able to add it after placing my order?2020-12-17T08:27:29+00:00

Unfortunately you won’t be able to go back and apply a discount code to an order which you have already placed.

Can I add to my order once placed?2020-12-17T08:27:30+00:00

It may be possible to add to your order depending on the status of your order. If your order has been dispatched then unfortunately you won’t be able to add additional items and will need to place a new order.

Can I change my order once placed?2020-12-17T08:27:30+00:00

It may be possible to change your order depending on the status of your order. If your order has been dispatched then unfortunately you won’t be able to change the order.

How do I place an order?2020-12-17T08:27:30+00:00

All orders must be placed through our website. Please add items to the cart which you wish to purchase and checkout. Alternatively, you can call us on 0207 222 5793 to enquire about stock levels or products which you are looking for.

I have a question which has not been answered?

 

Please fill out the contact form on our Contact Us page or alternatively email us at info@thevictoriapharmacy.co.uk and we will get back to you within 24 – 48 hrs of submitting the form.

If your query is urgent, then please call us on 0207 222 5793 during our open hours and we will be happy to answer your questions.

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